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Top Questions

Check out the top questions from customers when renting a car.

How do I view or modify my booking?
Use our Modify Booking page for the easiest way to modify or cancel your booking. Suppliers re-calculate the reservation rate if pickup times, dates or loca...
Tue, 27 Feb, 2018 at 10:48 AM
Why can't I find the vehicle type I want in the list?
It usually means it is sold out. Be aware that trucks are not listed in the search results. You will need to contact our suppliers on these Phone numbers. 
Fri, 17 May, 2019 at 10:54 AM
Can I take my car on a ferry?
You are not permitted to take your rental car on a ferry as it will void the insurance. Any excess reduction products you have purchased from the car rental...
Tue, 27 Feb, 2018 at 10:51 AM
Why are flight details important?
To ensure your car is ready for you to collect when you arrive at the airport, it’s helpful for your rental provider to have your flight number on hand. You...
Fri, 28 Mar, 2025 at 3:22 PM
How do I pay for toll roads?
For toll charges, the counter staff will provide the information local to the depot you collect your hire vehicle from.  The most popular option is to cont...
Fri, 28 Mar, 2025 at 2:53 PM
I don't have a credit card, can I use a friends/family members?
If you wish to use someone else's credit card - they will be required to be with you to pick up the car. They will sign the rental agreement as the &qu...
Fri, 28 Mar, 2025 at 2:55 PM
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