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Car Rental Overview

When will I be charged for my car rental?
When you collect your hire car, the car rental company will ask for your debit or credit card to preauthorized payment of the estimated total rental charges...
Wed, 4 Jan, 2017 at 12:31 PM
What is a Rental Agreement?
The Rental Agreement is the contract between the Customer and the Car Rental Company. It outlines the details of your car rental journey including the c...
Mon, 22 May, 2017 at 12:44 PM
Do I have to fill the car with fuel when I return it to the rental company depot?
Yes. At the end of your journey, you must return the car to the rental depot with a full tank of fuel. If the fuel tank is not full, the car rental company ...
Wed, 4 Jan, 2017 at 12:39 PM
What happens if the rental vehicle is damaged or stolen while in my possession?
If the vehicle is damaged while in your possession, in the first instance the car rental company will inspect the vehicle to estimate the damage repair cost...
Mon, 8 May, 2017 at 2:39 PM
Who can drive the rental car during the rental period?
All drivers must be listed on the rental agreement with the car rental company when you collect your hire car Specific driver requirements vary for each re...
Wed, 4 Jan, 2017 at 12:59 PM
What drivers licence requirements apply when hiring a rental car in Australia?
All drivers must hold a full, current, unrestricted drivers licence that is valid for the whole rental period and vehicle type being hired. The drivers ...
Wed, 4 Jan, 2017 at 2:18 PM
How do I notate pre-existing damage on the rental car to ensure I am not charged for damage I did not cause?
At the start of your rental, before you drive the vehicle, fully inspect the vehicle and mark up any damage that you notice (both on the interior and exteri...
Fri, 6 Jan, 2017 at 12:15 PM
Can I smoke in my rental vehicle?
No. It is an offence in some Australian states to smoke in a vehicle where some passengers are under 18 years of age.  Further, the car rental companies may...
Fri, 6 Jan, 2017 at 12:23 PM
What happens if the car breaks down due to mechanical fault or issue that is not caused by the driver during the rental period?
Where the vehicle breaks down during the rental period due to the car rental company’s negligence, the car rental company will recover and repair the vehicl...
Mon, 9 Jan, 2017 at 2:27 PM
How do I pay for toll roads?
Counter staff will provide local information at the pickup depot. Most suppliers have e-tags in their vehicles, but you will need to check the specific term...
Fri, 16 Feb, 2018 at 10:34 AM
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